Terms of service

These Terms of Service govern your use of https://neonestora.com and purchases from NESTORA. The store is operated by NEOMALL LLC. By using the store or placing an order, you agree to these Terms. Mandatory consumer rights that apply to you remain unaffected.

1. Store Operator

NESTORA is operated by NEOMALL LLC, a Missouri limited liability company, registration number LC014715094, with its business address at 434 W Howard Ave, Billings, Missouri 65610, United States. Contact: support@neonestora.com.

2. Eligibility and Acceptable Use

You must have legal capacity to enter into a purchase contract or use the store with the authorization of a parent or legal guardian. You agree to provide accurate information and to use the store lawfully. You may not interfere with store security, introduce malicious code, misuse another person's information, scrape the store in a manner that disrupts service, or use the store for fraud or unlawful activity.

3. Products and Information

We provide descriptions, specifications, materials, dimensions, colors, compatibility information, photographs, and availability information to help you make an informed choice. Display settings and natural material or manufacturing variations can produce minor visual differences. The product supplied will conform to the contract and applicable product-safety and consumer laws.

4. Prices, Taxes, and Payment

Prices shown at checkout include applicable taxes where required and identify any additional charge before you place the order. We currently provide free standard shipping to the destinations listed in our Shipping Policy. Payment is due when the order is placed and is processed through the payment option you select. Available options may include American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.

5. Orders and Contract Formation

Submitting an order is an offer to purchase. We send an electronic confirmation after receiving it. A binding sales contract is formed when we accept the order by confirming fulfillment or dispatch, subject to applicable law. If we cannot accept an order, we will notify you and return any payment collected. We may verify information reasonably necessary to prevent fraud or meet legal requirements.

6. Order Changes and Cancellation

Before dispatch, contact support@neonestora.com to request cancellation or an address change. We will confirm whether the change can be completed. After dispatch, the address cannot be changed through the store. Consumers may use the withdrawal and return rights stated in our Return and Refund Policy.

7. Delivery

Orders are processed and delivered according to our Shipping Policy. We bear the risk of loss or damage until the goods are delivered to you or a person you designate, except where mandatory law provides otherwise for a carrier independently chosen by you. If delivery is delayed, we will work with you and provide the remedies required by applicable law.

8. Returns, Refunds, and Statutory Rights

Our Return and Refund Policy forms part of these Terms. It provides a 30-day return period and free authorized return shipping. EU and EEA consumers also have mandatory withdrawal rights and statutory remedies for non-conforming goods. Nothing in these Terms limits rights that cannot lawfully be limited.

9. Legal Guarantee

Goods must be as described, fit for their normal purpose, and possess the quality and durability a consumer may reasonably expect. EU consumers have a minimum two-year legal guarantee for goods, subject to the applicable national rules and any longer protection available under local law. Contact support@neonestora.com if a product does not conform to the contract.

10. Intellectual Property

The NESTORA name, store design, original text, graphics, photographs, and other protected content are owned by or licensed to NEOMALL LLC. You may use the store for personal shopping and informational purposes. Commercial reproduction, distribution, modification, or use of protected content requires prior written permission unless permitted by law.

11. Third-Party Services

The store uses Shopify and may connect to payment and delivery services selected for an order. Those providers may apply their own terms to the services they independently provide. We remain responsible for our obligations to you as the seller, including applicable delivery, conformity, refund, and consumer-protection obligations.

12. Service Availability

We maintain the store and may perform updates, security work, or operational changes. If access is temporarily interrupted, existing orders and customer rights continue to be handled through support@neonestora.com.

13. Responsibility and Remedies

NEOMALL LLC is responsible for performing its obligations under the sales contract and applicable law. Any remedy, compensation, or allocation of responsibility will be determined under the mandatory law applicable to the transaction. These Terms do not exclude responsibility for fraud, willful misconduct, personal injury caused by negligence, statutory product liability, breach of mandatory consumer rights, or any matter that cannot lawfully be excluded or restricted.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Missouri, United States, while preserving any mandatory consumer protection available under the law of the country where you habitually reside. Consumers may bring claims in any court available under applicable consumer-jurisdiction rules. We encourage you to contact support@neonestora.com first so we can work toward a prompt resolution. Information about recognized EU consumer dispute-resolution bodies is available through the European Commission's Consumer Redress resources.

15. Changes to These Terms

We may update these Terms for future use of the store. The version in effect when your order is placed will govern that order unless a change is required by law or you expressly agree otherwise. The latest effective date appears at the top of this page.