Contact Us

We are here to help with product questions, orders, delivery, returns, refunds, and privacy requests.

Email Us

Customer service hours: Monday-Friday, 09:00-17:00 Netherlands time, excluding Dutch public holidays.

For Faster Assistance

· For an order question, include your order number and the email address used at checkout.

· For a delivery issue, include the tracking number and a description of the latest tracking status.

· For a damaged, incorrect, or incomplete order, describe the issue; photographs may help us resolve it faster when appropriate.

· For a return, contact us before sending the goods so we can provide authorization, a prepaid return label, and the correct return instructions.

Business Correspondence

NEOMALL LLC
434 W Howard Ave
Billings, Missouri 65610
United States

Returns

Authorized returns are processed through our Netherlands return facility. Do not send a return before contacting support@neonestora.com and receiving the applicable instructions.