Shipping policy

Shipping Origin

All NESTORA orders are dispatched from our fulfillment location in the Netherlands.

Order Processing

Orders are normally processed within 1-2 business days. Business days are Monday through Friday, excluding Dutch public holidays. Orders are not processed on weekends or Dutch public holidays.

The order cut-off time is 14:00 Netherlands time on business days. An order placed after the cut-off begins processing on the next business day. Processing time is separate from the carrier transit time shown below.

Destinations and Transit Times

Destination	Carrier transit	Shipping charge
Netherlands	1-2 business days	Free
Belgium, Germany, Luxembourg	3-5 business days	Free
France, Austria, Denmark	5-8 business days	Free

Estimated total delivery time equals the 1-2 business-day processing period plus the applicable carrier transit time. For example, an order to the Netherlands normally arrives approximately 2-4 business days after a qualifying order is placed.

Tracking

When your order is dispatched, we send a shipping confirmation containing the available tracking information. Tracking updates may take a short time to appear after the carrier receives the parcel.

Delivery Address

Please review the delivery address before submitting your order. Before dispatch, contact support@neonestora.com to request a correction. We will confirm whether the change can be completed. After dispatch, the address cannot be changed through our store.

Delivery Delays

Delivery estimates reflect normal carrier operations. If weather, peak-season volume, operational disruption, or another event affects delivery, we will provide available tracking information and assist with the shipment. If an order is not delivered within the agreed or legally required period, you may contact us for the remedies available under applicable consumer law, including cancellation and reimbursement where the legal conditions are met.

Loss or Damage in Transit

NEOMALL LLC bears the risk of loss or damage until the goods are delivered to you or a person you designate, except where mandatory law provides otherwise for a carrier independently chosen by you. If a parcel appears lost, arrives damaged, or contains missing items, contact support@neonestora.com with your order number and a description of the issue so we can investigate and provide an appropriate remedy.