Frequently Asked Questions

What does NESTORA sell?

NESTORA sells thoughtfully selected home-organization products, desk and device accessories, and travel organizers. The collection includes entryway trays, modular hooks, catchall bowls, shoe risers, phone stands, desk organizers, laptop risers, cable and travel pouches, travel caddies, and bag hangers.

Where are orders shipped from?

All orders are dispatched from our fulfillment location in the Netherlands.

How long does order processing take?

Orders are normally processed within 1-2 business days. Business days are Monday through Friday, excluding Dutch public holidays. We do not process orders on weekends or Dutch public holidays.

What is the daily order cut-off time?

The cut-off is 14:00 Netherlands time on business days. Orders placed after the cut-off begin processing on the next business day.

How long does delivery take?

· Netherlands: 1-2 business days in transit.

· Belgium, Germany, and Luxembourg: 3-5 business days in transit.

· France, Austria, and Denmark: 5-8 business days in transit.

Add 1-2 business days for order processing. Delivery estimates apply under normal carrier conditions.

How much does shipping cost?

Standard shipping is free to every destination currently available at checkout.

Will I receive tracking information?

Yes. When the order is dispatched, we send a shipping confirmation with the available tracking information.

Can I cancel an order or change the delivery address?

Contact support@neonestora.com before dispatch. We will confirm whether the cancellation or address change can be completed. After dispatch, the address cannot be changed through our store. You may use the 30-day return process after delivery if you no longer want the item.

What is the return period?

You may request a return within 30 calendar days after receiving the order. Contact support@neonestora.com before sending anything back.

Who pays return shipping?

NESTORA pays the return shipping cost for authorized returns and provides a prepaid return label.

Where do I send a return?

Our customer service team will provide the authorized Netherlands return address, prepaid label, and instructions. Please do not send a parcel before receiving those instructions from support@neonestora.com.

How are exchanges handled?

We handle exchanges through a refund and a new order. Return the original item through the authorized process and place a new order for the preferred item.

When will I receive my refund?

After we receive and inspect the return, we process an approved refund to the original payment method within 5 business days. Your bank or payment provider may need additional time to post the credit.

What if my order is damaged, incorrect, incomplete, or missing?

Contact support@neonestora.com as soon as reasonably possible with your order number and a description of the issue. We will investigate and provide an appropriate remedy in accordance with applicable consumer law.

Which payment methods are accepted?

Depending on availability, device, and location, checkout may support American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.