Privacy policy

This Privacy Policy explains how NEOMALL LLC, operating the NESTORA store at https://neonestora.com, collects, uses, shares, and protects personal data when you visit our store, place an order, contact us, or otherwise use our services.

Data Controller

NEOMALL LLC is the controller responsible for the personal data described in this policy.

NEOMALL LLC
434 W Howard Ave
Billings, Missouri 65610
United States
Email: support@neonestora.com

Personal Data We Collect

· Contact and account information, such as your name, billing and delivery addresses, email address, and account details.

· Order and transaction information, such as products purchased, order history, returns, refunds, and payment status. Complete payment-card details are handled by the applicable payment provider rather than stored by us in full.

· Customer service information, including messages, requests, feedback, and information you provide when seeking assistance.

· Device and usage information, such as IP address, browser type, device identifiers, pages viewed, cart activity, cookie information, and interactions with the store.

· Fraud-prevention, security, and compliance information needed to protect customers, the store, and payment systems.

How We Use Personal Data

· To process orders, payments, delivery, returns, refunds, and customer accounts.

· To communicate about orders and answer customer service requests.

· To maintain, secure, troubleshoot, and improve the store and customer experience.

· To detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity.

· To meet tax, accounting, product-safety, consumer-protection, and other legal obligations.

· To send marketing communications only where permitted and, when consent is required, after receiving that consent. You may unsubscribe at any time using the link in a marketing message or by contacting us.

Legal Bases for EEA Processing

For customers in the EEA, we process personal data as needed to perform our contract with you, comply with legal obligations, pursue legitimate interests such as customer support, fraud prevention, security, and service improvement, and obtain consent where consent is the appropriate legal basis, including for non-essential cookies or certain marketing activities. You may withdraw consent at any time without affecting earlier lawful processing.

How We Share Personal Data

We share personal data only as reasonably necessary with service providers that help operate the store, including Shopify for ecommerce hosting and store functionality; payment providers selected at checkout; fulfillment facilities, carriers, and logistics partners; fraud-prevention and security providers; and professional advisers or public authorities where required by law. We may also disclose information in connection with a lawful corporate transaction, while preserving applicable privacy protections.

Shopify

Our store is hosted by Shopify. Shopify processes information to provide and improve commerce services and may act as a processor or, for certain services, as an independent controller. You can read Shopify's consumer privacy information at https://www.shopify.com/legal/privacy and manage certain Shopify privacy choices at https://privacy.shopify.com.

Payments

Depending on availability and your device or location, checkout may support American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa. The selected payment provider processes payment information under its own privacy terms and security practices.

Cookies and Similar Technologies

The store uses cookies and similar technologies required for core functions such as security, cart operation, checkout, preferences, and account access. Optional cookies or technologies are used only in accordance with applicable consent requirements. Where available, you can manage choices through the cookie banner or your browser settings. Blocking essential cookies may prevent parts of the store from functioning correctly.

International Data Transfers

NEOMALL LLC is established in the United States, the store is hosted through Shopify, and orders are fulfilled from the Netherlands. Personal data may therefore be processed outside your country. Where required, transfers are protected through recognized safeguards, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

Data Retention

We retain personal data for as long as reasonably necessary to provide services, maintain transaction and warranty records, comply with tax and legal obligations, resolve disputes, enforce agreements, and protect the store. Retention periods vary by data type and applicable law. When data is no longer needed, it is deleted, anonymized, or securely isolated as appropriate.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data; receive a portable copy; withdraw consent; and lodge a complaint with a competent data protection authority. You may also have rights concerning automated decision-making. To submit a request, contact support@neonestora.com. We may need to verify your identity before completing a request.

Children's Privacy

Our store is intended for customers who can lawfully enter into a purchase contract. We do not knowingly collect personal data from children for the purpose of selling products directly to them. A parent or guardian who believes a child has provided personal data may contact us.

Security

We use appropriate organizational and technical measures designed to protect personal data, including access controls and the security capabilities provided by Shopify and payment providers. We review our practices as the store develops.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, or data practices. The current version and effective date will be posted on this page. Material changes will be communicated where required.

Privacy Contact

For privacy questions or requests, contact support@neonestora.com or write to NEOMALL LLC at 434 W Howard Ave, Billings, Missouri 65610, United States.